The world’s most popular social networking app is a mess.
The app’s recent release of new photos and videos has been plagued by an embarrassing series of security issues that left many users frustrated, annoyed and confused.
But now, the company is taking the matter into its own hands and has set up a support group to help users get answers to the questions they’re facing.
As part of the effort, Hacker News users can post questions on the group, and it will respond with an answer on the app itself.
“The way things are right now, we’re trying to work on it as a community effort,” the group’s moderator, Nick Sauer, told Hack.
“We want to figure out how to fix it, and we’re not going to stop until we have that solution.”
Sauer, a former Google engineer, added that he’s not a huge fan of the current state of affairs.
“I think there’s too much baggage in terms of the way people talk about privacy and how much data they collect and store, so I think there needs to be a little more transparency about what they’re actually doing with their data,” he said.
“There’s a lot of information that’s out there, and if you just assume everything’s OK, then you’re not doing your job.”
To start, the group will provide a list of all the users that have been affected by the issues, along with the information that will be shared with the company.
“If there’s a problem, you can always ask for the data, or even the account,” the moderator said.
“That way you can ask what’s going on and what you can do about it.”
The group will also help users make sense of what’s happening with their profile picture and personal information, and will be able to share the results of its analysis with other users who want to help.
The new features are being introduced at a time when the platform is already facing controversy surrounding the way it handles data and privacy.
Last week, it emerged that Instagram had been collecting data from users’ photos for several months, including details about their location, browsing history and other information.
The app later said that it had “mixed opinions” about what it had done.
Instagram users have been complaining about the company’s handling of their personal data for months, with some blaming the company for being too slow and unresponsive.
A recent report revealed that Instagram was collecting users’ information from apps like Twitter, Instagram, Instagram Stories, Instagram News and many others.
But despite these concerns, the app has been consistently the top social networking platform for users and the number of users who use the app have risen steadily in recent months.
The company’s revenue rose from $6.4 billion in 2017 to $6 billion in 2018.